HBR - Harvard Business Review

615: Does Your Firm See You as a High Potential?

Category: HBR - Harvard Business Review

Jay Conger, a leadership professor at Claremont McKenna College, goes behind the scenes to show how you can get on, and stay on, your company’s fast track. He demystifies how companies (often very secretly) develop and update their list of high-potential employees. And he discusses five critical “X factors” his research has shown are common to high...

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613: Controlling Your Emotions During a Negotiation

Category: HBR - Harvard Business Review

Moshe Cohen, a senior lecturer at Boston University’s Questrom School of Business, says you can’t take the emotion out of a negotiation. After all, negotiations revolve around conflict, risk, and reward—which are inherently emotional. Instead of sidelining your feelings, understand them. Cohen explains how to understand your triggers and use your e...

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612: For Better Customer Service, Offer Options, Not Apologies

Category: HBR - Harvard Business Review

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can d...

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611: Why Leaders Should Make a Habit of Teaching

Category: HBR - Harvard Business Review

Sydney Finkelstein, a professor of management at the Tuck School of Business at Dartmouth College, encourages leaders to approach their direct reports like teachers. As Finkelstein explains, being a teacher-leader means continually meeting face to face with employees to communicate lessons about professionalism, points of craft, and life. He says...

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610: Hiring the Best People

Category: HBR - Harvard Business Review

Patty McCord, Netflix’s former Chief Talent Officer, sees hiring as constant matchmaking. Building a team of people that gets amazing work done, she says, requires managers to really know what they need, and for HR to actually understand the workings of the business. She says money should not be the reason someone leaves and that we should stop u...

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